Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves. Alinaya Fabros

Аннотация к книге "Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves" Alinaya Fabros:
This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflexivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives.'' – Maria Cynthia Rose Banzon-Bautista. Читать дальше…